Data residency
Canada
We store and process patient data in Canada.
Patient data stays in Canada.
For Canadian deployments, we store and process patient data in Canada. USA infrastructure is also ready for healthcare workflows.
Looking for USA infrastructure? Explore US data residency →
Book a demo →For clinic owners, privacy leaders, and healthcare executives in Canada and the United States evaluating data location
Data location is a procurement question, not a footer detail.
Know where your patient information is stored and processed.
Storage and processing location must be explicit
Third-party workflow dependencies require review
Operational teams need answers they can share with leadership
Book Health trust evidence
Our approach.
Clear data handling. Defined access. Staff oversight.
Privacy context
PHIPA + PIPEDA
The platform is designed for Canadian healthcare privacy requirements and clinic accountability.
Human oversight
Required
People retain clinical decisions, sensitive actions, final approvals, and exception handling.
System of record
Your EMR
We work with the clinic's existing systems rather than replacing the clinic's clinical record.
How the workflow runs
Evaluate residency in the context of the actual workflow.
We work with customers to map the systems and administrative process in scope.
Define the data flow
Identify what information enters the workflow and where it needs to go.
Review the integration
Map the EMR and communication systems connected to the process.
Document controls
Clarify review, access, escalation, and implementation responsibilities.
Where Book Health fits
Ask where data moves at each step - not only where the vendor is based.
Follow your data from intake to storage, processing, and deletion.
Document intake
Map where inbound files are received, processed, reviewed, and returned to connected clinic systems.
Patient communication
Review the information used for outreach or reception and the systems that record patient responses.
EMR-connected actions
Clarify what data is read, what confirmed administrative action is written back, and where human review occurs.
Operational reporting
Identify which workflow events become reporting data and who can access those views.
Questions about Data Residency
No. Keep your EMR. We handle the admin around it.
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